Last Updated: January 02, 2026

At Dhaka Gadget, we want you to be completely satisfied with your purchase. We work hard to ensure that every product you receive is authentic and in perfect condition. However, if you face any issues, our 3-Day Return Policy is here to help.

1. Eligibility for Returns

You may return or exchange an item within 3 days from the date of delivery if it meets the following conditions:

  • Defective/Damaged Item: The product has a manufacturing defect or was damaged during shipping.
  • Wrong Item: You received a product different from what you ordered (e.g., wrong color, wrong model).
  • Incomplete Package: Parts or accessories are missing from the box.

Important: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging (with all tags, seals, and accessories intact).

2. Mandatory Unboxing Video

To ensure transparency and protect both parties, we strictly require an Unboxing Video for any claim regarding missing items, physical damage, or wrong products.

  • Please record a video while opening the package for the first time.
  • The video must clearly show the shipping label and the condition of the product inside.
  • Without an unboxing video, complaints regarding physical damage or missing items may not be accepted.

3. Non-Returnable Items

Certain items cannot be returned due to hygiene or specific usage reasons:

  • Personal Care Items: Trimmers, Razors, and Earbuds (if the seal is broken or used).
  • Software/Digital Goods: If the code has been scratched or revealed.
  • Change of Mind: We generally do not accept returns simply because you changed your mind after opening the product. If we do accept a “Change of Mind” return (at our discretion), the product must be completely sealed and the customer must pay for return shipping costs.

4. The Return Process

If you need to return an item, please follow these steps:

  1. Contact Us: Call our Hotline at +880 1754-669755 or email us at info@dhakagadget.shop within 3 days of receiving your order.
  2. Send Proof: Share your Order ID, photos of the issue, and the Unboxing Video via WhatsApp or Email.
  3. Ship the Item: Once our team approves your request, please send the product to our office address via courier.
    • Return Address: House# 177, Road# 01, Santi Niketon, Tejgaon Industrial Area, Dhaka-1208.

5. Refund Policy

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed.
  • Refund Method: Refunds are processed via Bkash, Nagad, or Bank Transfer.
  • Timeline: Please allow 3-7 business days for the refund to reflect in your account.
  • Shipping Costs:
    • If the return is due to our fault (wrong/damaged item), Dhaka Gadget bears the shipping cost.
    • If the return is due to customer preference, the Shipping Fee is Non-Refundable, and the customer must pay for the return delivery.

6. Warranty

Some electronic items (like Routers, Branded Smart Watches, or Printers) may come with an Official Brand Warranty (e.g., 6 months or 1 year).

  • If a product malfunctions after our 3-day return window but is within the warranty period, we will help you claim the warranty from the official brand service center.
  • Warranty claims are subject to the terms and conditions of the specific brand/manufacturer.

7. Contact Us

For any questions regarding refunds or returns, please contact us:

  • Phone: +880 1754-669755
  • Email: info@dhakagadget.shop
  • Address: House# 177, Road# 01, Santi Niketon, Tejgaon Industrial Area, Dhaka-1208